FBM e-Services is a spin off of FBM Software. FBM Software began operations in 2001 with a mission to deliver high quality internet utility software to help consumers cope with increasingly complex PC problems (pop-up ads, spyware, and spam). FBM developed a number of products which were sold both online and in the top American retail outlet stores such as Best Buy, CompUSA and Frys.

FBM developed their own CRM applications which have been utilized 24/7 by the FBM Support Team since the launch of their first product ZeroAds (2002) to support their rapidly growing customer base. The cornerstone in our ability to deliver on this mission has been our corporate focus on advanced 24/7 live customer support tools and highly trained college educated in-house customer support personnel. FBM has focused on significant development and training efforts in building world-class infrastructure and customer support teams.

Today, the FBM Support Team, together with its CRM tools, are being used to cater to the customer support demands of other companies, which include There.com and MTV's Virtual Laguna Beach.

In addition to FBM's commitment to Customer Support and its own CRM tools, FBM has created a finely tuned Quality Assurance (QA) Department to not only QA our own Intellectual Property (IP), but the IP and products of other companies as well. This QA Department has already been performing QA for other support products, games, Web 2.0 sites, and applications.

FBM and its entire operation is owned, managed and directly supervised by experienced American executives, IT and operational personnel. This management team is responsible and intimately involved with every aspect of the business and day-to-day operations.

All FBM agents are college educated, fluent in English and have previous call center experience. Our agents have gone through a rigorous training program led by our experienced customer support team. We continually invest in our employees with additional on the job training. FBM Agents have the ability to handle high volume chat and email support; as much as 8 concurrent chats each during peak time.