Customer Support | FBMeServices

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mnubtn_Home

Submitted by philip on Wed, 01/14/2009 - 01:20.

Home

mnubtn_aboutus

Submitted by shane on Sun, 01/25/2009 - 22:56.

About Us

mnubtn_contactus

Submitted by shane on Sun, 01/25/2009 - 23:01.

mnubtn_pricing

Submitted by shane on Sun, 01/25/2009 - 23:03.

Pricing

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Submitted by shane on Mon, 01/26/2009 - 22:59.

Reviews

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Submitted by shane on Sun, 01/25/2009 - 23:05.

Site Map

mnubtn_fbmsoftware

Submitted by philip on Wed, 01/14/2009 - 01:41.

FBMSoftware

menufiller

Submitted by philip on Wed, 01/14/2009 - 07:42.

logo

Submitted by shane on Sun, 02/08/2009 - 22:13.

swf_banner

Submitted by shane on Mon, 01/26/2009 - 00:19.

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Home

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Customer Support

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Quality Assurance (QA)

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Customized Software

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Web Design & Development

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Flex Design & Development

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text_support_livechat

Submitted by shane on Wed, 01/28/2009 - 21:30.

Live Chat & Email for Customer Support

FBM offers Live Voice, Chat, and Email Customer Support for all types of online and offline products and services. FBM also specializes in technical support and In-world Game Management for MMORPG and other online games. In addition to Voice, Chat, and Email Customer Support, FBM also offers Virtual Support specialists that are available for your Virtual World.

text_support_crm

Submitted by shane on Wed, 01/28/2009 - 21:32.

Advanced CRM Solutions

FBM's customer relationship managment software has live chat tools that are unmatched with off-the shelf or enterprise support systems. Each tool was built in-house and constantly tweaked and upgraded to support FBMs internal needs as well as the needs of our clients. FBM uses high quality internally developed RIA (Rich Internet Applications) and Web 2.0 CRM tools that have been time and customer tested with over 500,000 users.

text_support_customsupport

Submitted by shane on Wed, 01/28/2009 - 21:35.

Customized support solutions

Our Custom Software Development team has the expertise to integrate backend systems with client systems through Web service integration. Our professional programming team is able to customize the look and feel for data capture for client facing systems.

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Submitted by shane on Wed, 01/28/2009 - 21:36.

FBM's Customer Support Team Handles:

General

Technical

Content Moderation

• Billing

• Abuse

• Inquiries

• Installation

• Compatibility

• Downloading

• Copyright Violation

• Adult Content

• Comment filtering

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Submitted by shane on Wed, 01/28/2009 - 21:56.

In-world Management for Online Games

• Greeting newbies

• Monitoring / policing

• Event hosting

• BOT / Abuse reporting

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text_support_suite

Submitted by shane on Wed, 01/28/2009 - 21:58.

Full suite of support applications with sophisticated support and quality tracking features including:

» Chat queue with transfer, escalation, session recording, tagging, categorization and canned responses

» Email queue with transfer, threading, escalation, tagging, and canned responses

» Knowledge base system

» Issue and defect tracking system and reporting systems

text_support_chatclient

Submitted by shane on Wed, 01/28/2009 - 22:00.

Live Chat Client Test

Want to learn more about FBM Outsourcing or test out one of our Live Chat clients? Click on any of the links below to chat with live representative now: