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Overview
FBM Software products and FBM's Customer Support have both received tremendous praise and positive reviews not only from their customer base but from world renowned publications as well. Below are just a few examples of the feedback FBM Customer Support is has received over the years.
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"All the above mentioned features of ZeroSpyware 2005 are mighty nice, perhaps the area that this program shines the most is support. ZeroSpyware features an Extreme Support live chat feature that allows you to have a live chat session with an actual live representative anytime (24 hours a day, 7 days a week, 365 days a year) for free (well, you are paying for program annually). The representative will answer any technical, sales, or product support question you may have. That sure beats stale Q&A and FAQ pages.
In addition to the Extreme Support live chat, ZeroSyware 2005 also features Remote Restore live chat feature. In the cases where a spyware problem simply cannot be resolved; whether it is because the spyware regenerates, changes, lack of knowledge on the user's end, crash problems in the OS, or problems requiring constant safe mode reboots; you can have a live chat with a a live Remote Restore representative who will help you find the problem and eliminate it"
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"ZeroSpyware shines at the providing actual help for users. If you have a problem or get stuck with a resistant spyware threat, you can click the large red phone icon and get instant message-style help from a technician anytime. We tested the system anonymously and got through to a tech in under 15 seconds. ZeroSpyware's 24/7 help with remote diagnostic makes it an excellent choice for those who are less tech-savy"
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"There has widely and greatly improved since the full-time live abuse help started.."
"I want to publicly thank them, and tell everybody how wonderful they are...!"
"The fun and pleasure of There has gotten a million times better since There Live Abuse Help started...!"
"It's one more thing that makes There better than anywhere else!"